Privacy Policy

We collect personal data in the following ways and for the following purposes:

Contact Form Submissions

When you complete our contact form, we collect your name, email address, and the content of your message. We use this data solely to respond to your enquiry. The lawful basis for this processing is legitimate interests, specifically, our legitimate interest in responding to communications from people who choose to contact us.

Business Onboarding and Listing Forms

When a business owner submits information to be listed on Explore Teignmouth, we collect the business name, owner name, business address, phone number, email address, business description, opening hours, social media links, website URL, and any photographs submitted. We use this data to create and maintain the business listing on our platform. The lawful basis for this processing is contractual necessity, this data is required to fulfil the subscription service agreement between us and the business.

Subscription Payments

When you subscribe to a business listing plan, payment is processed securely by Stripe, Inc. We do not collect, store, or have access to your full card details at any point. Stripe processes payment data under their own privacy policy, which can be found at stripe.com/gb/privacy. We receive confirmation of successful payment and basic billing information from Stripe for the purpose of managing your subscription. The lawful basis for this processing is contractual necessity.

Email Newsletter Sign-Up

If you choose to sign up to our newsletter or mailing list, we collect your email address and, where provided, your name. We use this data to send you updates about Teignmouth events, news, and local information. The lawful basis for this processing is consent. You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

Analytics and Website Usage Data

We use Google Analytics 4 to collect anonymised data about how visitors use our website. This includes pages visited, time spent on pages, device type, browser type, and approximate geographic location based on IP address. This data is used to improve our website and understand our audience. The lawful basis for this processing is legitimate interests. Google Analytics data is processed by Google LLC under their own privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

We also use Google Search Console, which passively collects data about search queries that lead users to our website. This data is anonymised and aggregated.

Hotjar Behaviour Analytics

We use Hotjar to better understand how users interact with our website through heatmaps and session recordings. Hotjar may record mouse movements, clicks, and scrolling behaviour during your visit. No personally identifiable information is deliberately recorded by Hotjar. You can opt out of Hotjar data collection at hotjar.com/legal/compliance/opt-out. The lawful basis for this processing is legitimate interests.

Cookies

Our website uses cookies. Please see our Cookie Policy at exploreteignmouth.com/information/cookie-policy for full details of the cookies we use and how to manage them.

Server Logs

Our hosting provider, Hostinger, automatically collects server log data including IP addresses, browser types, referring pages, and timestamps when you visit our website. This data is used for security and technical maintenance purposes. The lawful basis is legitimate interests.